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24 books found also search"customer satisfaction" in ,
ID Author(s) Title Publisher Year Pages Language Size Extension GET
473579 Transit Cooperative Research Program, National Research Council . U.S. Transportation Research Board A Handbook for Measuring Customer Satisfaction and Service Quality (TCRP report)
9780309063234, 030906323X
208 English 4 Mb pdf GET
1444377 Kymal, Chad AS9101D auditing for process performance : combining conformance and effectiveness to achieve customer satisfaction [Har/Cdr ed.]
978-0-87389-807-2, 0873898079
ASQ Quality Press 2011 239 English 6 Mb pdf GET
1440581 Keller, Paulette J.; Jacka, J. Mike Business process mapping : improving customer satisfaction [2nd ed]
978-0-470-44458-0, 0470444584
Wiley 2009 322 English 3 Mb pdf GET
604699 J. Mike Jacka, Paulette J. Keller Business Process Mapping: Improving Customer Satisfaction [2 ed.]
0470444584, 9780470444580
Wiley 2009 322 English 3 Mb pdf GET
546111 J. Mike Jacka, Paulette J. Keller Business Process Mapping: Improving Customer Satisfaction, 2nd Edition [2 ed.]
0470444584, 9780470444580, 9780470496039
Wiley 2009 338 English 3 Mb pdf GET
1084003 Michael D. Johnson, Andreas Herrmann (auth.), Michael D. Johnson, Andreas Herrmann, Frank Huber Ph.D., Anders Gustafsson (eds.) Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty [1 ed.]
978-3-322-84511-5, 978-3-322-84509-2
Gabler Verlag 1997 372 English 15 Mb pdf GET
976083 Evangelos Grigoroudis, Yannis Siskos (auth.) International Series in Operations Research & Management Science 139
Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality [1 ed.]
978-1-4419-1639-6, 978-1-4419-1640-2
Springer US 2010 308 English 4 Mb pdf GET
430777 Nigel Hill Customer Satisfaction Measurement for ISO 9000: 2000 [1st ed.]
0750655135, 9780750655132, 9780080503554
2002 176 English 717 kb pdf GET
515258 Nigel Hill Customer Satisfaction Measurement for ISO 9000: 2000 [1st ed.]
0750655135, 9780750655132, 9780080503554
2002 176 English 881 kb pdf GET
631257 Thomas T. Hirata Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP ERP Systems [1 ed.]
1420083813, 9781420083811, 9781420085006
Productivity Press 2008 118 English 1 Mb pdf GET
1444404 Allen, Danica R Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
0-87389-593-2, 0-87389-612-2, 9780873895934
ASQ Quality Press 2004 264 English 929 kb pdf GET
535102 Huseyin Gungor Emotional Satisfaction of Customer Contacts (UvA Dissertations)
9056294660, 9789056294663, 9789048504732
2007 190 English 2 Mb pdf GET
309590 Jack B. ReVelle, Derek N. Margetts Home Builder's Guide to Continuous Improvement: Schedule, Quality, Customer Satisfaction, Cost, and Safety [Spi ed.]
1420055070, 9781420055078, 9780750309721
CRC Press 2009 227 English 5 Mb pdf GET
580067 Jack B. ReVelle, Derek N. Margetts Home Builder's Guide to Continuous Improvement: Schedule, Quality, Customer Satisfaction, Cost, and Safety [Spi ed.]
1420055070, 9781420055078
2009 224 English 5 Mb pdf GET
934816 Riyad Eid, Riyad Eid Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies [1 ed.]
1466636319, 9781466636316
IGI Global 2013 427 English 8 Mb pdf GET
1444457 Bob E. Hayes Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods [3 ed.]
978-0-87389-743-3, 0873897439
ASQ Quality Press 2008 287 English 3 Mb pdf GET
1183614 Ronald G. Capelle Optimizing Organization Design: A Proven Approach to Enhance Financial Performance, Customer Satisfaction and Employee Engagement
1118763734, 9781118763735
Jossey-Bass 2013 493 English 3 Mb pdf GET
1429467 Stamatis, D. H Practical Quality of the Future
Quality assurance : applying methodologies for launching new products, services, and customer satisfaction / D.H. Stamatis
978-1-4987-2870-6, 1498728707
CRC Press 2016 616 English 16 Mb pdf GET
1569498 Bo Bergman, Bengt Klefsjo Quality from Customer Needs to Customer Satisfaction [3 ed.]
9144059426, 9789144059426
Studentlitteratur AB 2010 654 English 288 Mb pdf GET
978369 Thorsten Hennig-Thurau, Ursula Hansen (auth.), Dr. Thorsten Hennig-Thurau, Prof. Dr. Ursula Hansen (eds.) Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention [1 ed.]
978-3-642-08622-9, 978-3-662-09745-8
Springer-Verlag Berlin Heidelberg 2000 462 English 16 Mb pdf GET
428205 Paul Szwarc Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think (Market Research in Practice)
0749443367, 9780749443368, 9781423728566
2005 258 English 2 Mb pdf GET
1444505 Goldstein, Sheldon D Superior customer satisfaction and loyalty : engaging customers to drive performance
978-0-87389-775-4, 0873897757
ASQ Quality Press 2009 136 English 719 kb pdf GET
1469256 Franziska Krüger (auth.) International Management Studies
The Influence of Culture and Personality on Customer Satisfaction: An Empirical Analysis across Countries [1 ed.]
978-3-658-12556-1, 978-3-658-12557-8
Gabler Verlag 2016 XIX, 208 English 3 Mb pdf GET
1445373 Ron Baden Hellard Achieving Profitability with Customer Satisfaction
Total quality in construction projects : achieving profitability with customer satisfaction
978-07277-1951-5, 130-138-141-1, 0727719513
Thomas Telford Publishing 1993 188 English 932 kb pdf GET

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