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23 books found also search"customer satisfaction" in ,
ID Author(s) Title Publisher Year Pages Language Size Extension GET
473579 Transit Cooperative Research Program, National Research Council . U.S. Transportation Research Board A Handbook for Measuring Customer Satisfaction and Service Quality (TCRP report)
9780309063234, 030906323X
208 English 4 Mb pdf GET
1444377 Kymal, Chad AS9101D auditing for process performance : combining conformance and effectiveness to achieve customer satisfaction [Har/Cdr ed.]
978-0-87389-807-2, 0873898079
ASQ Quality Press 2011 239 English 6 Mb pdf GET
1440581 Keller, Paulette J.; Jacka, J. Mike Business process mapping : improving customer satisfaction [2nd ed]
978-0-470-44458-0, 0470444584
Wiley 2009 322 English 3 Mb pdf GET
604699 J. Mike Jacka, Paulette J. Keller Business Process Mapping: Improving Customer Satisfaction [2 ed.]
0470444584, 9780470444580
Wiley 2009 322 English 3 Mb pdf GET
546111 J. Mike Jacka, Paulette J. Keller Business Process Mapping: Improving Customer Satisfaction, 2nd Edition [2 ed.]
0470444584, 9780470444580, 9780470496039
Wiley 2009 338 English 3 Mb pdf GET
1084003 Michael D. Johnson, Andreas Herrmann (auth.), Michael D. Johnson, Andreas Herrmann, Frank Huber Ph.D., Anders Gustafsson (eds.) Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty [1 ed.]
978-3-322-84511-5, 978-3-322-84509-2
Gabler Verlag 1997 372 English 15 Mb pdf GET
976083 Evangelos Grigoroudis, Yannis Siskos (auth.) International Series in Operations Research & Management Science 139
Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality [1 ed.]
978-1-4419-1639-6, 978-1-4419-1640-2
Springer US 2010 308 English 4 Mb pdf GET
430777 Nigel Hill Customer Satisfaction Measurement for ISO 9000: 2000 [1st ed.]
0750655135, 9780750655132, 9780080503554
2002 176 English 717 kb pdf GET
515258 Nigel Hill Customer Satisfaction Measurement for ISO 9000: 2000 [1st ed.]
0750655135, 9780750655132, 9780080503554
2002 176 English 881 kb pdf GET
631257 Thomas T. Hirata Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP ERP Systems [1 ed.]
1420083813, 9781420083811, 9781420085006
Productivity Press 2008 118 English 1 Mb pdf GET
1444404 Allen, Danica R Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
0-87389-593-2, 0-87389-612-2, 9780873895934
ASQ Quality Press 2004 264 English 929 kb pdf GET
535102 Huseyin Gungor Emotional Satisfaction of Customer Contacts (UvA Dissertations)
9056294660, 9789056294663, 9789048504732
2007 190 English 2 Mb pdf GET
309590 Jack B. ReVelle, Derek N. Margetts Home Builder's Guide to Continuous Improvement: Schedule, Quality, Customer Satisfaction, Cost, and Safety [Spi ed.]
1420055070, 9781420055078, 9780750309721
CRC Press 2009 227 English 5 Mb pdf GET
580067 Jack B. ReVelle, Derek N. Margetts Home Builder's Guide to Continuous Improvement: Schedule, Quality, Customer Satisfaction, Cost, and Safety [Spi ed.]
1420055070, 9781420055078
2009 224 English 5 Mb pdf GET
934816 Riyad Eid, Riyad Eid Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies [1 ed.]
1466636319, 9781466636316
IGI Global 2013 427 English 8 Mb pdf GET
1444457 Bob E. Hayes Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods [3 ed.]
978-0-87389-743-3, 0873897439
ASQ Quality Press 2008 287 English 3 Mb pdf GET
1183614 Ronald G. Capelle Optimizing Organization Design: A Proven Approach to Enhance Financial Performance, Customer Satisfaction and Employee Engagement
1118763734, 9781118763735
Jossey-Bass 2013 493 English 3 Mb pdf GET
1429467 Stamatis, D. H Practical Quality of the Future
Quality assurance : applying methodologies for launching new products, services, and customer satisfaction / D.H. Stamatis
978-1-4987-2870-6, 1498728707
CRC Press 2016 616 English 16 Mb pdf GET
978369 Thorsten Hennig-Thurau, Ursula Hansen (auth.), Dr. Thorsten Hennig-Thurau, Prof. Dr. Ursula Hansen (eds.) Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention [1 ed.]
978-3-642-08622-9, 978-3-662-09745-8
Springer-Verlag Berlin Heidelberg 2000 462 English 16 Mb pdf GET
428205 Paul Szwarc Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think (Market Research in Practice)
0749443367, 9780749443368, 9781423728566
2005 258 English 2 Mb pdf GET
1444505 Goldstein, Sheldon D Superior customer satisfaction and loyalty : engaging customers to drive performance
978-0-87389-775-4, 0873897757
ASQ Quality Press 2009 136 English 719 kb pdf GET
1469256 Franziska Krüger (auth.) International Management Studies
The Influence of Culture and Personality on Customer Satisfaction: An Empirical Analysis across Countries [1 ed.]
978-3-658-12556-1, 978-3-658-12557-8
Gabler Verlag 2016 XIX, 208 English 3 Mb pdf GET
1445373 Ron Baden Hellard Achieving Profitability with Customer Satisfaction
Total quality in construction projects : achieving profitability with customer satisfaction
978-07277-1951-5, 130-138-141-1, 0727719513
Thomas Telford Publishing 1993 188 English 932 kb pdf GET

 Григолюк Э.И., Чулков П.П.
Коршун И., Толмачева Е.
Earl W. Stevick

Hermite Ch.
Friedman.
Serge Lang (auth.)
David A. Harville
Владимиров Д.А.
Перетятькин М.Г.
Calvo, Doyen, et al.
Смирнов В.И.
GH Hardy
Knopp K.
Кондратюк А.А.
James C. Robinson
Luc Tartar (auth.)
Дюлак Г. (Henri Dulac)
Arthur Cayley
Klein F.

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